Welcome to Homnell INC. To ensure you have a clear understanding when purchasing footwear and apparel, we have compiled the following FAQs and policy explanations. Please read carefully; by purchasing, you agree to abide by the following terms.

  1. Product Sales Nature
    All items sold by Homnell INC are One-Time Purchases.

We do not offer subscription services or automatic renewals.

Each order is charged only once for items purchased by the customer.

  1. Orders and Payment
    You can select items, fill in your shipping information, and complete payment through the website.

Payment methods include major credit cards (Visa, MasterCard, American Express), PayPal, etc.

Once your order is submitted and payment is successful, it will enter the processing stage, and the payment will be deducted in one lump sum.

We reserve the right to refuse or cancel orders in case of out-of-stock items, payment errors, or system errors.

  1. Shipping Policy (US Only)

Homnell INC only offers shipping within the United States, including the 50 contiguous states and Washington, D.C.

Goods will be processed within 1–3 business days after payment confirmation. Slight delays may occur on holidays and weekends.

Shipping is typically via USPS, UPS, or FedEx; the specific logistics company will be selected based on the order.

Shipping costs and estimated delivery time will be displayed on the checkout page.

The risk of loss or damage to the goods transfers to the customer after the logistics company confirms delivery.

  1. Returns and Refund Policy
    If you receive goods with quality issues, damage, or discrepancies with your order, you can request a return within 7 days.

Returned goods must be in their original condition, unused, and retain their packaging and tags.

Sale items or final sale items may not be eligible for returns.

Refunds will be returned to the original payment account, and processing time is typically 5–10 business days.

  1. Order Cancellation and Modification
    Unshipped orders can be cancelled or modified by contacting customer service.

Shipped orders cannot be cancelled directly and must be processed according to the return policy.

  1. Frequently Asked Questions

Q1: Can I have my order shipped to an address outside the United States?

A: Currently, we only support shipping within the United States; international orders cannot be processed.

Q2: What should I do if the color or size of the received item differs from the website?

A: We strive to ensure that product images match the actual product, but due to differences in monitors, lighting, or batches, slight differences may occur. These situations do not affect the applicability of our return policy.

Q3: Why did my order payment fail?

A: Possible reasons include incorrect bank card information, insufficient balance, or payment platform issues. We recommend verifying your information or contacting your bank.