Thank you for choosing Homnell INC. This shipping and delivery policy applies to all items purchased through the Homnell INC website. By submitting your order, you agree to the terms and conditions of this policy.

Shipping Area

Homnell INC currently only offers shipping services within the United States, including the 50 contiguous states and Washington, D.C.

We currently do not ship to the following areas:

Outside the United States
P.O. Boxes (may be restricted in some areas)
Military Addresses (APO/FPO/DPO) (if applicable)
U.S. territories and overseas territories (unless otherwise stated on the website)

We will update this policy as more shipping areas become available in the future.

Order Processing Time

All orders will begin processing upon payment confirmation.

Normally:

Order Processing Time: 1-3 business days. Weekends and public holidays are excluded from processing time. During promotional events, holiday shopping seasons, and special circumstances, order processing time may be extended.

Once your order is processed, you will receive a shipping confirmation email containing tracking information.

Shipping Partners

To ensure safe and timely delivery to our customers, we may partner with the following logistics service providers:

USPS (United States Postal Service)
UPS (United States Parcel Service)
FedEx
DHL eCommerce (limited areas within the United States)
OnTrac (applicable areas)
LaserShip / OnTrac (applicable areas)

The specific carrier will be selected by Homnell INC based on the delivery address, product type, delivery time, and operational status.

We reserve the right to change logistics service providers based on actual circumstances without prior notice.

Delivery Time

Estimated delivery times are as follows:

Delivery Method | Estimated Delivery Time
Standard Delivery | 3-7 business days
Express Delivery | 2-5 business days

The above times are estimates only and are not guaranteed.

Delivery time may be affected by the following factors:

Inclement Weather
Natural Disasters
Public Holidays
Peak Shipping Seasons
Transportation Company Operations Adjustments
Force Majeure Events

Homnell INC. is not liable for delays caused by the logistics company.

Shipping Costs

Shipping costs will be automatically calculated and displayed on the checkout page.

Shipping costs may be determined based on the following factors:

Delivery Address
Item Weight and Dimensions
Delivery Method
Promotional Activities

Shipping costs will be automatically waived if the order meets the conditions for free shipping as published on the website.

Order Tracking

After your order is shipped, you will receive an email notification containing a tracking number.

You can check the shipping status on the carrier’s official website.

The speed of logistics information updates is determined by the logistics company and may be delayed in some cases.

Delivery Address Responsibility

Customers are responsible for ensuring accurate and complete delivery information, including:

Recipient’s Name
Street Address
City
State
Postal Code
Phone Number

Due to incorrect address provided by the customer:

Delivery Failure
Return to Sender
Delayed Delivery
Lost Package

The customer is responsible for any related liabilities and additional shipping costs.

Lost or Damaged Package

If you receive a package with the following issues:

Damaged Goods
Broken Package
Missing Goods
Received Incorrect Goods

Please contact our customer service team within 7 days of receiving the goods and provide:

Order Number
Product Photo
Outer Packaging Photo
Description of the Problem

We will provide a replacement, refund, or reshipment solution depending on the specific circumstances.

Delivered but Not Received Package

If the tracking information shows the package has been delivered, but you have not received it:

Check your porch, mailbox, and surrounding area;
Confirm with family, neighbors, or property management;
Contact the carrier for inquiries;
If you still cannot find it, please contact us within 7 days.

Homnell INC will assist with the investigation, but for packages whose delivery has been confirmed by the carrier, a refund or replacement is not guaranteed.

Force Majeure

Homnell INC is not liable for delivery delays or inability to fulfill delivery obligations due to the following reasons:

Natural Disasters
Floods
Earthquakes
Hurricanes
Fire
War
Terrorist Activities
Strikes
Pandemics
Government Actions
Communication or Transportation System Failures
Transfer of Order Risk

Ownership and risk of the goods will transfer to the customer upon delivery to the address specified by the customer and the carrier’s confirmation of delivery.